I can’t log in to my account

If you are having trouble logging into MenTools Challenges, first ensure you are using the correct email address and password. If you have forgotten your password, find more help here.

If your login details are correct but you are still unable to access the app, please check that you have an active subscription.

If you have a subscription and your login details are correct, it's possible that there is a technical issue preventing you from accessing the app. There are a few things you can try to resolve the problem - please try the following troubleshooting steps (try relaunching the app after each one):

• Check if there are new versions of the MenTools Challenges app available on the Apple App / Google Play Store. If so, please install the most up-to-date version and relaunch the app.

• Check if there are new operating system updates available for your device. If so, install the most up-to-date version and try accessing MenTools Challenges again.

• Reboot or change your internet connection: Put your device in flight mode, wait a few seconds, then turn flight mode off again. You can also switch from wi-fi to data, data to wi-fi, or try to connect to a different wi-fi network.

• Try rebooting your device: Power off your device. Wait 30 seconds after your device has completely powered off, and then turn it back on before you try accessing MenTools Challenges again.

• Uninstall and reinstall MenTools Challenges.

If you are still having trouble, please submit a ticket with our support team.